1. Introduction
Frame Forest is a premier post-production studio based in Sri Lanka, renowned for our exceptional craftsmanship and dedication to transforming your vision into captivating narratives. With a team of skilled editors, content creators, and visual artists, we offer a comprehensive range of services to elevate your projects to new heights.
From feature films and commercials to corporate videos and social media content, our expertise lies in seamlessly blending artistry with technical precision. We are committed to delivering high-quality post-production that exceeds your expectations, ensuring your content resonates deeply with audiences.
Frame Forest is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, or otherwise provide us with your information.
2. Information We Collect
Data Storage Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy
Project Information:
Details about your projects, including video files, scripts, and other relevant materials.
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to have one or more purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support for assistance. Support form submissions are sent to our third-party system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket.
Comments
When you leave comments on the Projects we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, and adheres to the Name, email address, phone number, and other data you include.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our Clients with important information to inform them about project changes;
- Checking the accounts’ activity to prevent fraudulent transactions and ensure the security of our customers’ personal information.
- Providing our Services: To deliver post-production services, communicate with you about your projects, and address any inquiries or concerns.
- Improving Our Services: To analyze your usage of our services, identify areas for improvement, and develop new features.
- Marketing and Communications: To send you marketing materials, newsletters, or other promotional communications. You may opt out of these communications at any time.
- Legal Compliance: To comply with applicable laws and regulations, such as responding to subpoenas or court orders.
Sharing Your Information
We may share your personal information with:
- Our Employees: To provide our services and fulfill our contractual obligations.
- Subcontractors: To assist us in delivering our services, such as cloud storage providers or video editing software vendors.
- Legal Authorities: As required by law or to protect our rights or the rights of others.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption technology to protect your data in transit and at rest.
- Access Controls: We restrict access to your personal information to authorized personnel.
- Regular Monitoring: We regularly monitor our systems for security vulnerabilities and take prompt action to address them.
Your Rights
You may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise your rights or if you have any questions about our privacy practices, please contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be deemed to have accepted such changes by continuing to use our services after they are effective.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our web sites. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
11. Release of Your Data for Legal Purposes
Disclosure of Personal Information for Legal Purposes
Frame Forest may be compelled to disclose your personal information pursuant to a legal process, such as a subpoena, court order, or other lawful request. We will cooperate with law enforcement agencies and other authorized entities as required by applicable law to assist in investigations or to protect the public interest.
In the event that we are required to disclose your personal information for legal reasons, we will endeavor to provide you with prior notice of the request, unless doing so is prohibited by law. We may also disclose your personal information to protect our rights or the rights of others, or to prevent fraud or harm.
Please be aware that while we will implement reasonable measures to safeguard your privacy, we cannot guarantee that your personal information will not be disclosed in response to a legally valid request.